Service KnowHow

SMS is Site Management System. From Aperture check, Site Survey, Final Measurements at Site, Production, Logistics, Installation, Structured Hand-Over to optional AMC and easy to reach Email, Phone and Toll-Free Contacts – Winprad SMS guarantees a hassle-less wholesome experience.

Trained and experienced personnel of Winprad, visit sites, post the Order to check the viability of Window installation – like the sill width, aperture taper, measurement maintenance and lead and lift possibilities of the window to the aperture location and many more. This activity ensures flawless execution of windows subsequently corroborating maximum window performance.

Final measurements are the measurements taken by the Winprad personnel after completion of an aperture – for window production at factory. The initial measurements taken by the Sales personnel are just for the Offer and are not accurate for production. A ±75mm change in aperture size do not affect the window costing. After the Final Measurement is done to the last millimeter – the window goes for production and no changes of size or specifications can be done. Any change whatsoever will result into inaccurate or impossible installation.

• Complete plastering
• Laying down of any stones/tiles on windowsills.
• The pop should have been applied – in case the window openings have a pop finish.
• The flooring should have been completed – in case the doors/windows start from the floor level.
• The opening should be in straight lines, horizontally (parallel to the floor) and vertically (at right angles to the floor).
• Winprad will not be liable to take Final Measurements if the apertures are not ready.
• Customer will have to offer a Declaration of size maintenance in case measurements are taken when apertures are not ready.

Winprad doors and windows are securely packed at the time of delivery. Please make sure that they are kept in a straight position and not lying on the floor in a stacked-up fashion, away from direct sunlight. After delivery of windows at site Winprad prescribes immediate Installation. If the Installation is delayed, as per Customer demand – Winprad will do an automatic Material Handover and will not be responsible for any defects or damages caused due to improper storage.

• First coat of paint is done.
• Laying down of any stones/tiles on windowsills – and subsequent polishing of stones, if required, is completed.
• The flooring should have been completed – in case the doors/windows start from the floor level.
• The opening should be in straight lines, horizontally (parallel to the floor) and vertically (at right angles to the floor).
• For any taper more than 10mm – the Client will rectify the same, for optimum window performance,

There is no maintenance or services required for Winprad windows except cleaning. Cleaning can be done using plain clean cloth and soap-water. In case of any breakage or damage of any Glass, Accessories or Hardware – please contact us for immediate remedy. Our Service Team will connect with you and do the necessary job.

Toll Free Number	:	1800 833 4566
Mobile	:	+91 80178 03333
Email	:	contactus@winprad.com

If any of our personnel has failed or you have any complaints with our services – you may directly reach the Managing Director through our Website.

Yes, you can purchase an optional AMC for your Windows from Winprad. Please feel free to contact us for details and pricing.

Though the life of Winprad Windows is estimated at 40-50 years, we offer a 10 years of comprehensive replacement Warranty in case of any discolouration or disintegration of the window profile. There’s a 1-year replacement Warranty on the window hardware. No Warranty is offered on the Glass. No Warranty will be applicable if any damage has resulted from the user end.